#HAPPYFOX CHAT ALTERNATIVE SOFTWARE#

This enables your customers to find the solutions to their own issues, and as a result, reduces the amount of requests your team has to manage. Agents can quickly reference these docs for more complex requests and even pull them into customer replies to send in-depth information with just a few clicks.įurthermore, relevant articles can be published on a self-service customer portal. HelpSpot lets your support teams store a collection of troubleshooting documentation and FAQs in a knowledge base. Then, you can customize the template with a few clicks and send it off to all of the recipients at once. To give each reply a personal touch, agents can quickly add custom signatures to their templates.įor example, let’s say a server goes down and your IT team receives hundreds of similar requests: With HelpSpot, you can group these requests and create a single batch response from your template library. Plus, email designs can be easily customized for each brand using our templating feature. HelpSpot allows you to create a library of saved responses so agents can quickly insert them into email replies instead of writing out unique responses to each request. To keep your teams hitting their KPIs, HelpSpot provides a number of tools to save time, including reusable responses for rapid replies, a help desk knowledge base to store in-depth articles, a self-service portal to deflect customer requests, and automation rules to reduce repetitive tasks.

#HAPPYFOX CHAT ALTERNATIVE SOFTWARE#

Looking for software to easily manage your team inboxes that won’t be a burden to onboard? Contact our team today to talk through how HelpSpot can be modified to suit your team’s needs. Recommended HappyFox Alternative: HelpSpot Help Desk Software.Skip to the section you’re most interested in below: We’ll start by talking about our help desk, HelpSpot, and how it’s designed for adaptability so it can be tailored to a variety of support teams. We put together this buyer’s guide, so you can learn about the most popular HappyFox competitors and compare the alternatives. Want a more general help desk software that you can customize with your existing tech stack.Need on-premise software and are shopping for self-hosted help desk software.

Are working with a limited budget and don’t want to dish out a ton of money on a new software solution.Have a smaller team and don’t want to spend a lot of time learning an advanced help desk and training your agents to use it.You only manage customer support requests over email and don’t need a bunch of extra features.

The software is available entirely on the cloud and HappyFox offers advanced features in each of their packages, such as automation rules, asset management tools, and social media widgets.Īlthough HappyFox provides features to cover every aspect of support, it might not be the right help desk software for you if: HappyFox is a help desk designed for medium to large organizations that offers three different software solutions: Customer support software, IT service desk, and a help desk for “operations”(i.e.

Happyfox chat alternative